Order Fulfillment Specialist job at Catenon MASS COMMODITIES New York, NY, US

Job Description

FUNCTIONS

We are seeking a highly organized and proactive Order Fulfillment Specialist to manage and optimize our end-to-end order fulfillment operations. This role will be responsible for overseeing outbound shipments, managing 3PL relationships, processing retail orders, and ensuring a high level of customer satisfaction. Responsibilities:

Own day to day operational relationships with 3PL providers to execute on fulfillment plans
Assist with EDI integration and collaboration with retail partners
Manage order receipts and product allocation with the team
Maintaining a positive, empathetic, and professional attitude toward retailers at all times
Responding promptly to customer inquiries
Processing and Coordinating shipments to retailers
Prepare shipping documents and keeping records of all interactions and transactions
Build strong relationships with retailers and support their needs and specifications
Study and maintain up to date knowledge of products in order to answer any customer questions
Respond promptly to customer inquiries and resolve issues or concerns
Rectify problems such as damages, shortages, and non-conformance to specifications
Maintain relationships with carriers and retailers

What we look for:

Minimum of 3 Years of Relevant Order Fulfillment or Customer Service experience
Experience within Beauty & Lifestyle Industries, preferably working with products
Hands-on experience with ERP systems such as Business Central, NetSuite, or similar platforms

What we Offer:

2 days of remote work per week
Medical & dental care
Additional insurance plans

- 401K

Job Tags

Remote work,

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