Position Summary:
The Willow Analyst is responsible for the design, build, testing, implementation, and ongoing support of the Epic Willow pharmacy application. This role works closely with pharmacy operations, clinicians, IT peers, and vendors to ensure the system meets clinical, operational, and regulatory requirements, and supports safe and efficient medication management workflows.
Key Responsibilities:
Collaborate with stakeholders to gather and analyze business requirements related to pharmacy operations and medication workflows.
Design, build, configure, and maintain the Epic Willow application, including formulary management, medication build, dispensing workflows, and integration with third-party systems.
Perform system testing, validation, and troubleshooting to ensure high-quality deliverables.
Develop and maintain system documentation, build specifications, and workflow diagrams.
Provide end-user support and resolve system issues in a timely manner.
Participate in the planning and execution of upgrades, enhancements, and new implementations.
Collaborate with other Epic application teams to ensure seamless integration and data integrity across modules.
Provide on-call support as required for urgent issues or system downtime.
Train and support pharmacy staff and other end users on system functionality and best practices.
Maintain knowledge of Epic Willow updates, new features, and industry best practices to recommend improvements.
Required Qualifications:
Epic Willow certification
Minimum 2-3 years of experience supporting Epic Willow or similar pharmacy information systems.
Strong understanding of pharmacy operations, medication fulfillment workflows, formulary management, and regulatory compliance.
Familiarity with drug databases (FDB/Medi-Span) and e-prescribing standards.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and collaboratively in a team environment.
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