Customer Success Coordinator II Job at Edo, Spokane, WA

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  • Edo
  • Spokane, WA

Job Description

Position:

Customer Success Coordinator II

Description:

Edo is an independent company partnering to decarbonize the electricity system for a reliable, equitable, carbon-free energy future. As a Customer Success Coordinator II, you\'ll be essential to Active Issue Management Department 24/7/365 operations . Main duties include:

• Serving as the vertical market client primary point of contact (VM Primary).

• Identifying and creating client process improvements and optimization.

• Managing vertical market onboarding processes.

• Intake and triage of all customer inquiries (phone, email, platforms).

• Providing professional support and ensuring customer satisfaction through empathetic and positive communication.

• Ensuring operational excellence and world class service as a subject matter expert.

• Meeting internal and external KPIs.

• Participating in an on-call shift (rotation).

• Acting as SME for AIM service workflows and platforms (CMMS, etc).

• Participating and/or leading assigned vertical market business operational meetings.

This role supports special projects and continuous process improvement, delivering solutions and timely communication.

Requirements:

What You Need to Succeed at Edo:

• Associate or bachelor\'s degree or equivalent education/experience.

• 4+ years in Help Desk Support, Customer Success Coordination, Call Center, or Business Ops using complex software (CMMS).

• Experience supporting Microsoft technologies: Word, Excel, Outlook, Teams, SharePoint.

• Experience with presentations and internal training.

• Strong organizational, leadership, communication, and interpersonal (soft) skills.

• High-quality, accurate, and consistent customer service orientation.

• Ability to collect, analyze, and triage issues in high-pressure, deadline-oriented environments while remaining calm.

• Strong process adherence, improvement mindset, complex problem-solving, and critical thinking.

• Knowledge of mechanical, electrical, and plumbing maintenance/equipment.

• Must possess current US Work Authorization without employer-sponsored VISA support.

• Pre-employment drug/alcohol test, Immigration Reform and Control Act compliance, Confidentiality Agreement, and background/reference checks required.

Benefits:

Compensation & Benefits:

• Pay range: $20.00 - $26.00 per hour (hourly, non-exempt; actual pay based on knowledge/skills/experience).

• Bonus eligible.

• Full range of medical, financial, and/or other benefits based on position offered.

• Equal opportunity employer, committed to diversity and inclusion.

• Drug-free workplace.

• Supportive of equal opportunity in hiring and employment conditions for all protected categories.

Job Tags

Hourly pay, Shift work,

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