Call Center Manager Job at Joyce Windows, Sunrooms & Baths, Berea, OH

NitWSGZjNDkweExIbC9PVWRXRGpCVG1mRUE9PQ==
  • Joyce Windows, Sunrooms & Baths
  • Berea, OH

Job Description

Lead the Team That Drives the First Impression

At Joyce, Windows, Sunrooms & Baths, our mission is simple: deliver an unforgettable customer experience from the very first conversation. As our Call Center Manager , you'll be at the heart of that mission—leading a team of high-performing agents who turn interest into appointments, and appointments into lifelong customers.

We’re looking for a dynamic hands-on leader who thrives on coaching teams, analyzing performance, and creating a culture of energy, accountability, and growth.

What You’ll Do

  • Lead a Team of 10–25+ Agents : Hire, coach, and develop a team responsible for outbound appointment setting and inbound lead response.
  • Drive Performance : Own call center KPIs—contact rates, conversion %, show rate, hold time, and team productivity.
  • Coach for Excellence : Listen to calls, provide actionable feedback, and foster a coaching culture that empowers people to grow.
  • Leverage Tech : Utilize platforms like Five9, Salesforce, and real-time call analytics to optimize workflow and decision-making.
  • Build Culture : Celebrate wins. Address challenges. Keep the team motivated, focused, and proud of the impact they make every day.
  • Collaborate Cross-Functionally : Partner with Marketing and Sales to ensure lead quality, schedule availability, and seamless handoffs.

About Joyce Windows, Sunrooms & Baths

Joyce Windows, Sunrooms & Baths is a third-generation, family-owned company that’s been transforming homes since 1955. We manufacture and install our own premium windows, sunrooms, and bath products—giving homeowners unbeatable factory-direct value. Join us, and be part of a company where your contributions are valued, your growth is supported, and your work makes a lasting impact on the homes and lives of our customers.

Requirements

What You Bring

  • 3–5 years of experience leading a call center or inside sales team (preferably in home services, retail, or direct response).
  • Proven success managing teams toward aggressive KPIs and conversion goals.
  • Excellent communicator and motivator—someone who leads from the front.
  • Hands-on experience with dialer software (Five9, RingCentral, etc.) and CRMs (Salesforce, HubSpot).
  • Data-driven mindset—you love dashboards and turning metrics into action.
  • Passion for coaching and helping people grow into their best selves.

Benefits

  • Competitive Salary + Performance Bonuses
  • Health, Dental, Vision, and 401(k) with company match
  • Paid Time Off + Paid Holidays
  • Leadership development programs and promotion from within
  • A supportive, energetic, no-ego environment where your ideas matter

Job Tags

Holiday work, Full time,

Similar Jobs

NavitsPartners

Physical Therapist - Outpatient Rehab - CCMA Job at NavitsPartners

 ...Job Title: Physical Therapist Outpatient Rehab Location: Falmouth, Chatham, Plymouth, or Hyannis, MA Job Type: Contract Schedule...  ...Qualifications: Bachelors degree or higher in Physical Therapy from an accredited program Active Physical Therapist... 

Colorado Discover Ablilty

Program Coordinator Job at Colorado Discover Ablilty

 ...and execution of CDAs adaptive winter programs, including alpine skiing and snowboarding. The Coordinator will assist with volunteer...  ...with multiple organizations, including CDA and Powderhorn Mountain Resort. This position runs through the end of March and is a full-time... 

Holcim

Class B Mixer Truck drivers Needed Class A and B Job Job at Holcim

Class B Mixer Truck drivers Needed Class A and B JobPay: $24.58 - $28.28 an hour (overtime after 40) paid weekly!!(MUST HAVE A CLASS A OR B CDL) NO MIXER EXPERIENCE NEEDED!! Apply today get started quick. https://uscareers2-lafargeholcim-na.icims.com/jobs/141... 

Breckenridge Ski Resort

Manager Ski Patrol Job at Breckenridge Ski Resort

 ...with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay...  ...compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow... 

cGxPServe

Regulatory Affairs Manager Job at cGxPServe

 ...review, translation requirements, fee requirements, and may support business development activities. Recognize, exemplify, and adhere...  ...with and to work in accordance with relevant ICON SOP's and internal systems, appropriate regulations and guidelines. As a member...