Job Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Consistently offer professional, friendly and engaging service
• Follow and exceed Accor and Fairmont standards
• Assist the leadership team and fellow colleagues in exceeding guest satisfaction
• Follow all directives instructed by the leadership team
• Set event rooms to the specifications of each Banquet Event Order and diagram 
• Make minor changes and adjustments to room set-ups, with full communication to the Banquet manager, to better service guests and attendees
• Work quickly yet safely when a room set-up must be changed in a minimum amount of time
• Carefully set, maintain, store, and safeguard Banquet equipment
• Clean Banquet space and keep event areas and storerooms clean and organized at all times
• Make adjustments and changes in room set-ups on short notice
• Assist with Banquet equipment and supply inventories
• Assist guests with packages between loading dock and function areas

• Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times
• Use professional guest relations and communications skills
• Engage and genuinely interact with Meeting planners and guests during events while anticipating their needs
• Display a positive attitude toward teamwork
• Be pro-active by assisting co-workers
• Practice safe lifting and transporting techniques at all times
• Assist other colleagues in offering the highest level of service.
• Understand the processes of delivery and removal of all product and equipment.
• Use great care and respect in working with all Fairmont Breakers equipment and property
• Work harmoniously with other hotel departments
• Demonstrate pride in the Event department and Fairmont Breakers
• Follow all safety policies and procedures
• Report safety hazards immediately
• Display a congenial appearance and is well groomed at all times.
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Previous customer service experience preferred
• Previous experience of reading and interpreting Banquet Event Order preferred
• Previous experience in a fast-paced and active environment preferred
• Ability to lift, carry and transport relatively heavy equipment
• Has a friendly, positive attitude
• Stays calm under pressure, with an ability to problem solve
• Good communicational skills
• Pro-active decision making to anticipate guest, meeting planner, and employee needs
• Highly responsible and reliable. Can work with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to speak, read, write and understand the English language.

• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Show eagerness and capacity to learn
• Able to work flexible hours, mornings, evenings, week days, weekends, and holidays

Additional Information

What is in it for you:

• Hourly Rate: USD $25 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

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